Activities
Quality Improvement and Program Compliance Division

• Monitoring of Service Delivery Capacity of the Mental Health Plan

• Monitoring Accessibility of Services

• Monitoring Beneficiary Satisfaction

• Monitoring meaningful clinical issues affecting beneficiaries, including the safety and effectiveness of medication practices

• Monitoring continuity and coordination of care with physical health care providers

• Monitoring Consumer Complaints/Appeals

• Monitoring Provider Appeals

• Assisting Cultural Competency in gathering/analyzing information for performance outcome measures and consumer surveys relating to cultural issues

• Collecting and analyzing aggregate data from performance outcome measures