HCA - Agency Operations Center

HCA - Agency Operations Center (AOC) Activation Level: MONITORING

AOC Activation Levels

Refer to the AOC Contact Guidance for primary methods of contact. 

Eligible California organizations are able to obtain COVID-19 at-home test kits through the Health Partner Ordering Portal (HPOP) until the end of 2025, or until federal testing resources are no longer available.  Eligible California organizations are entities that provide resources, services and/or care to the uninsured/underinsured and/or those over the age of 65, including:

• Community based organizations (CBOs) that provide services and resources to the uninsured/underinsured, or those over the age of 65, including shelters, food banks, and faith-based organizations with food/clothing pantries and/or community outreach programs.
• Licensed care facilities-including skilled nursing, DSS licensed residential care for the elderly, DSS licensed adult residential facilities, DSS licensed adult day care.
• Community health clinics, libraries, tribal entities, and farmworker organizations.
• Government entities (including Fire, EMS, Agricultural Commissioner, etc.)

CDPH recommends that organizations transition to the federal Health and Human Services (HHS) Health Partner Ordering Portal (HPOP) where tests are available to order through 2025.  The deadline to request access to HPOP has been extended to April 30, 2025. 

If you already received access to HPOP, please request tests through your login portal. If you are having issues accessing HPOP, or need to reset your password, please email OTCtesting@cdph.ca.gov for technical support.

If you are an eligible organization and do not have an HPOP account, you can request access here:  California Application for Access to Federal Portal to Order COVID-19 At-Home Tests.  After April 30, 2025, please contact the Orange County Health Care Agency Public Health Division at PHtestKitRequest@ochca.com to obtain current information on COVID-19 at-home test kit ordering.

COVID-19 at-home tests should be prioritized for those who are uninsured, underinsured, or have poor access to medical care or who are at high-risk for severe disease.

COVID-19 tests are provided by the California Department of Public Health through a partnership with the U.S. Health and Human Services (HHS) Administration for Strategic Preparedness and Response (ASPR) and any questions should be directed to the Orange County Health Care Agency Public Health Division at PHTestKitRequest@ochca.com

A resource request should only be completed when the organization has exhausted all resources such as internal supply chains, sister or affiliated facilities, vendors, third party suppliers and any other entity that the facility may be able to obtain the needed resources from.

When submitting a resource request, you must also fill out a Facility/MHOAC Situation Status report.

Forms and Resources:

OCHCA Resource Request 

OCHCA Resource Request Quick Reference Guide 

Facility/MHOAC Situation Report 
 

****Your resource request needs to be to a for an Orange County Business with an Orange County Business Address. All business names and addresses confirmed prior to filling the resource request. If you do not provide your official county business name or if you use a personal/home address or personal email, your resource request will be denied****.