HCA - Agency Operations Center

HCA - Agency Operations Center (AOC)
The OC Health Care Agency Operations Center (AOC) is no longer supporting general COVID-19 resource requests. For immediate med/health support, please contact the OC EMS Duty Officer. 

Current Activation Level: 2 (Modified Duty Officer Status)

Duty Officer Phone:  714-415-8980

Duty Officer E-Mail: EMSDutyOfficer@ochca.com

Orange County Communications / Control One Phone #: 714-628-7008

Orange County based Healthcare Facilities and Organizations may request COVID Test Kits through the AOC Logistics Section.  Requestors must follow all instructions as described in the document below or your request will be denied:

• COVID-19 Test Kit - Resource Request Instructions for Healthcare  Facilities/Organizations (Updated 04/20/2022)

Summary: To request COVID Test Kits, please properly complete the following two (2) forms and submit them to the AOC Logistics Section via email at aocresourcerequestlead@ochca.com. 

• OCHCA Resource Request Form
• Facility/MHOAC Situation Status (SitRep) for Testing Supplies 

For manual reporting of COVID Test Results, please refer to the following document:

• Reporting Methods for COVID-19 Antigen and Point of Care Testing

Healthcare Providers and EMS Responders may request use of the State inventory of a 30-day supply of PPE. Please submit resource request by February 11, 2022 and include "30-Day Supply Order" in the subject line.

• #4252 Memo - 30 day PPE Supply_012622
• Resource Request Form

Medical / Health Providers are encouraged to review the latest information regarding resource requests from the AOC Logistics Section:

Memo #4073 - Medical / Health Resource Request Updates 

Acute Care Hospitals (ACH) and Skilled Nursing Facilities (SNF) who anticipate or are currently experiencing staffing shortages are encouraged to proactively work with partner facilities, nursing/health care registries, and/or staffing agencies to fill their current or anticipated staffing needs.

For a current list of suggested staffing agencies, click here. 

***NOTE*** The list of staffing agencies is only being provided as a courtesy and does not imply that these agencies are endorsed or supported by the County of Orange.

Facilities are encouraged to review CDPH - AFL 20-46 "Requests for Urgent Staffing Resources for COVID-19" for more information. 

Questions may be directed to the EMS Duty Officer at emsdutyofficer@ochca.com.

FACILITY/MHOAC SITUATION REPORT INSTRUCTIONS     

RESOURCE REQUEST INSTRUCTIONS

HCA AGENCY OPERATIONS CENTER COMMUNICATION PROCESS

 The following communication process is a guide for the submission of Facility/MHOAC Situation Reports and Medical Health Resource Request. This guide is only for Hospital and Non-Hospital Healthcare/Medical Providers. 

AOC Communication Process

Orange County MHOAC Allocation of Scarce Resource Guide

 The Orange County Medical and Health Operational Area Coordination Program Allocation of Scarce Resources Guide is an all-hazards standardized approach and decision-making tool that can be used during incident response to allocate scarce resources. 

Orange County MHOAC Allocation of Scarce Resources Guide