CYS Quality Review & Training

   September 2014 QRTips          Katie A. Subclass members 

Quality Improvement Process

Collect and analyze data to measure against the goals, or prioritized areas of improvement that have been identified.

  • Identify opportunities for improvement and decide which opportunities to pursue
  • Design and implement interventions to improve performance
  • Measure the effectiveness of the interventions

Activities

  • Monitoring of Service Delivery Capacity of the Mental Health Plan
  • Monitoring Accessibility of Services
  • Monitoring Beneficiary Satisfaction
  • Monitoring meaningful clinical issues affecting beneficiaries, including the safety and effectiveness of medication practices
  • Monitoring continuity and coordination of care with physical health care providers
  • Monitoring Consumer Complaints/Appeals
  • Monitoring Provider Appeals
  • Assisting Cultural Competency in gathering/analyzing information for performance outcome measures and consumer surveys relating to cultural issues
  • Collecting and analyzing aggregate data from performance outcome measures

Mission Statement

To promote and support the use of quality management principles to improve the quality and delivery of care provided by Children and Youth Services.

To encourage continuous monitoring, modification and enhancement of beneficiary services throughout Children and Youth Services.

To ensure program compliance with all Federal, State and Local regulations

Department Support

Quality Improvement and Program Compliance (QIPC) is a Behavioral Health Services (BHS) Division that participates in a variety of quality improvement and compliance activities across all divisions (Adult Mental Health Services, Children and Youth Services, Alcohol Drug Abuse Services) of BHS.

One of QIPC's responsibilities is assisting with implementation of BHS Quality Improvement (QI) plan after its approval by the California Department of Mental Health (DMH). DMH expects BHS to engage in continuous QI activities.

QIPC also has responsibility for implementing Performance Outcome Measures mandated by DMH and coordination of the annual DMH Medi-Cal audit.

The QIPC staff are committed to assisting and supporting each program, department and clinic in its quality improvement and compliance activities.

Contact Us

QIPC/CYS QRT
714-796-0123 
714-568-5781 Fax
asanchez-nunez@ochca.com