EMS Ambulance Performance Section

Welcome to the Orange County Emergency Medical Services
 

EMS Ambulance Performance Section

IF YOU ARE EXPERIENCING AN EMERGENCY, PLEASE IMMEDIATELY CONTACT
YOUR LOCAL POLICE OR FIRE DEPARTMENT BY CALLING 9-1-1.

If you are not experiencing an emergency, please select an option from the list below to continue:

• 911 EATS Contract Report 
• 911 EATS Penalty Dashboard 
• Frequently Asked Questions 
• EMS Performance Staff
• 9-1-1 Ambulance Contract Provider Information
• Contract Agreements
• Community Education
• Ambulance Activity Reports
• Contact Us

911 Emergency Ambulance Response, Transportation & Related Services (EATS) Contract Report

This report can be filtered by Region (EOA) to demonstrate monthly, quarterly, and annual performance.  

To view previous contract cycle reports (2015-2020), click here. 

Update frequency -
This dashboard is updated following the end of the Data Amendment Request Procedure for each fiscal month. 

Note -
This data is dynamic! Drilling down to a specific date or date range, region, category, etc. may provide insight but should not be generalized to the entirety of any Region or Contractor performance. Doing so would not be an accurate representation of measured performance; contractors are held to a monthly 92% compliance rate based on contract standards. Refer to the 911 EATS Contract for all contractually obligated requirements. 

911 Emergency Ambulance Response, Transportation & Related Services (EATS) Penalty Summary Dashboard

This report can be filtered by Region (EOA) to demonstrate monthly, quarterly, and annual performance.  

The dashboard has information related to terms & references and how to generally use the report. Tip: Hover the cursor above the penalty amount for insight related to the penalty.

This dashboard is updated following the end of the Data Amendment Request Procedure for each fiscal month. The timeline is found in Regions A, B, C, D, & E 911 EATS Contract, Exhibit A.II.D.1.e.2). 

EMS Ambulance Performance Staff

9-1-1 Ambulance Contract Provider Information

• Region A, B, C, D, E
  • Falck Mobile Health Corp.
    1517 W. Braden Court, Orange, CA 92868
    (714) 288-3880

Current Contract Agreements

• Region A Exclusive Operating Area Agreement (September 1, 2025 - August 31, 2030)
• Region B Exclusive Operating Area Agreement (September 1, 2025 - August 31, 2030)
• Region C Exclusive Operating Area Agreement (September 1, 2025 - August 31, 2030)
• Region D Exclusive Operating Area Agreement (September 1, 2025 - August 31, 2030)
• Region E Exclusive Operating Area Agreement (September 1, 2025 - August 31, 2030)

Contact Us

Emergency Medical Services
8300 Marine Way
Irvine, CA 92618
Main Business Line: (714) 834-3500
Ambulance Performance Section Line: (714) 834-4611
Email: EMSAmbulancePerformance@ochca.com

EMS Ambulance Performance Section FAQs

Q: I submitted a complaint. How long can I expect before I hear something?
A: Complaints are reviewed and processed as soon as they are received, during regular business hours.

• Complaints that are reviewed with no violation determined will be documented. The complainant will receive a letter of explanation with the results of the complaint investigations.
• Complaints that are determined to be an immediate threat to safety and health are addressed within 24 hours of receipt.
  • Both the complainant and the licensee will be notified in writing of receipt of complaint and action to be taken.

Q: I am having a hard time filling out the online complaint form. Who can help me?
A: You can visit the Contact Us page to talk with the EMS Ambulance Performance Section staff for assistance or any questions regarding the complaint form.

Q: Where can I find policy and procedure relating to complaint processing?
A: OCEMS Policy # 720.20 can be found here.