Welcome to the Orange County Emergency Medical Services
EMS Ambulance Performance Section
IF YOU ARE EXPERIENCING AN EMERGENCY, PLEASE IMMEDIATELY CONTACT
YOUR LOCAL POLICE OR FIRE DEPARTMENT BY CALLING 9-1-1.
If you are not experiencing an emergency, please select an option from the list below to continue:
This report can be filtered by Region (EOA) to demonstrate monthly, quarterly, and annual performance. Previous contract cycle reports can be found here: Ambulance Activity Reports
The linked playlist has videos with information on how to use the report:
OCEMS 911 EATS Report Instructional Videos
Update frequency -
This dashboard is updated following the end of the Data Amendment Request Procedure for each fiscal month. The timeline is found in Region A 911 EATS Contract Exhibit A.II.D.1.e.2., and in Region B, C, D, & E 911 EATS Contract, Exhibit A.II.D.1.f.3. Contract Agreements
Note -
This data is dynamic! Drilling down to a specific date or date range, region, category, etc. may provide insight, but should not be generalized to the entirety of any Region or Contractor performance. Doing so would not be an accurate representation of measured performance; contractors are held to a monthly 95% compliance rate based on contract standards. Refer to the 911 EATS Contract for all contractually obligated requirements . Contract Agreements
This report can be filtered by Region (EOA) to demonstrate monthly, quarterly, and annual performance. Previous contract cycle reports can be found here: Ambulance Activity Reports
The dashboard has information on related to terms & references and how to use the report. Tip: Hover the cursor above the penalty amount for insight related to the penalty.
This dashboard is updated following the end of the Data Amendment Request Procedure for each fiscal month. The timeline is found in Region A 911 EATS Contract Exhibit A.II.D.1.e.2., and in Region B, C, D, & E 911 EATS Contract, Exhibit A.II.D.1.f.3. Contract Agreements
Note -
This data is dynamic! Drilling down to a specific date or date range, region, category, etc. may provide insight, but should not be generalized to the entirety of any Region or Contractor performance. Refer to the 911 EATS Contract for penalty types and timelines . Contract Agreements
- Region A
- Region B, C, D, E
- Region A Exclusive Operating Area Agreement (June 1, 2020 - May 31, 2025)
- Region B Exclusive Operating Area Agreement (June 1, 2020 - May 31, 2025)
- Region C Exclusive Operating Area Agreement (June 1 , 2020 - May 31, 2025)
- Region D Exclusive Operating Area Agreement (June 1, 2020 - May 31, 2025)
- Region E Exclusive Operating Area Agreement (June 1, 2020 - May 31, 2025)
Emergency Medical Services
405 W. 5th Street, Ste. 301A
Santa Ana, CA 92701
Main Business Line: (714) 834-3500
Ambulance Performance Section Line: (714) 834-4611
Email: EMSAmbulancePerformance@ochca.com
Q: I submitted a complaint. How long can I expect before I hear something?
A: Complaints are reviewed and processed as soon as they are received, during regular business hours.
- Complaints that are reviewed with no violation determined will be documented. The complainant will receive a letter of explanation with the results of the complaint investigations.
- Complaints that are determined to be an immediate threat to safety and health are addressed within 24 hours of receipt.
- Both the complainant and the licensee will be notified in writing of receipt of complaint and action to be taken.
Q: I am having a hard time filling out the online complaint form. Who can help me?
A: You can visit the Contact Us page to talk with the EMS Ambulance Performance Section staff for assistance or any questions regarding the complaint form.
Q: Where can I find policy and procedure relating to complaint processing?
A: OCEMS Policies # 720.20 and 392 can be found here. They are also located in “Policies” section of the EMS website.
